Really? They suck that bad?
God yes... I had a legal battle against them when a Progressive insured driver hit my wifes car in a parking lot, did $2k in damage to the front end and fender and even took a chunk out of the tire down to the cords. Progressive claimed it was my wife's fault.. WTF? Took six months of arbitration and threats of lawsuits by State Farm before they paid out and i got my deductible back.
I have a friend who is a Progressive agent, his boss was pissed when he found out through the regional manager that he doesn't have a Progressive policy himself, he is insured with State Farm. He told me he hates the company but its a paycheck so what are you gonna do right? He tells me horror stories weekly how he was told by the manager to deny a claim or try to pass blame, they also lowball on repairs, he has been told many times to talk to the shop and recommend USED parts or to patch stuff back together as cheaply as possible. Sounds like a great insurance company huh??
I don't bad mouth a company unless i have a reason to, just not my style, and i have solid evidence and experience with Progressive. The BBB here has hundreds of complaints against them.