Everyone is PISSED!! I take the customers side....

[MoladoGuy]

So we have all had bad experiences with our dealership in some way or another. Well I just received my ball joint recall notice in the mail this week. THIS WEEK? Wow, I was fortunate to get the recall notice done last year. However, many people have not had that advantage and the dealerships are not talking why its taking so long. Dealerships say that they only receive 3 ball joints a day. As a person in auto manufacturing I can see the extent at which the manufacturer must stretch to timely get these ball joints out. But 3 per dealership and months to get a very big SAFETY recall fixed??

Created on: 3/17/2007
Report Type: COMPLAINTS
Prepared for: Phil L
Warranty Expires On: Unknown
Sponsored in Part By: myCarStats Notification Service

CONSUMER COMPLAINT: ODI Case Number: 10182646

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: I RECENTLY RECEIVED NOTIFICATION OF A SAFETY RECALL FOR MY 2004 JEEP LIBERTY WITH REGARD TO THE LOWER BALL JOINTS. THE PROBLEM IS THAT WATER MAY ENTER INTO THE FRONT SUSPENSION LOWER BALL JOINTS ON MY JEEP. THIS CAN CAUSE THE BALL JOINT TO CORRODE AND SEPARATE. BALL JOINT SEPARATION CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING. I CONTACTED MY DEALERSHIP IN ORDER TO GET THE PART ORDERED AND LINE UP AN APPOINTMENT TO HAVE THE REPAIRS COMPLETED. THE DEALERSHIP WAS CONTACTED ON 01/24/07..THE DAY AFTER I FIRST RECEIVED NOTIFICATION OF THE SAFETY ISSUE. THEY INFORMED ME THAT THEY WOULD ORDER THE PART AND CALL ME TO SET UP AN APPOINTMENT TO AS SOON AS THE PART CAME IN. I HAD NOT HEARD FROM THE DEALERSHIP, SO I CALLED THEM ON 02/13/07 TO INQUIRE ABOUT THE "ORDERED" PART. THERE WAS NO RECORD OF A PART BEING ORDERED. THEREFORE, I PLACED THE ORDER AGAIN ON THAT DAY AND ASKED IF SOMEONE COULD CALL ME BACK TO GIVE ME AN IDEA OF WHEN I COULD BE SCHEDULED FOR AN APPOINTMENT AND HOW LONG IT WOULD TAKE FOR THE PART TO COME IN. I HAVE NOT BEEN CONTACTED SINCE THAT LAST CALL. I WAS TOLD BY THE PHONE ATTENDANT AT THE DEALERSHIP THAT THE MANUFACTURER IS ONLY SENDING THE SERVICE AREA 3 BALL JOINTS AT A TIME--AND THAT IS WHY ITS TAKING SO LONG FOR ME TO BE SERVICED. I ASKED THE ATTENDANT HOW SERIOUS WAS THIS RECALL AND IF I WAS IN ANY DANGER. SHE ASKED ME IF MY CAR WAS OPERATING PROPERLY AND I TOLD HER YES TO MY KNOWLEDGE IT WAS, AND SHE TOLD ME THAT I WAS PROBABLY OK. I WOULD REALLY LIKE TO KNOW WHY IT IS TAKING SO LONG TO HAVE MY CAR SERVICED AND SHOULD THE DEALERSHIPS BE TAKING SUCH A CAVALIER APPROACH TO THIS RECALL? *JB

Occurrences: 1 Injuries: 0
Fail Date: 01/24/2007 Deaths: 0
Date added to datbase: 2/15/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10182962

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: I HAVE GOTTEN NUMEROUS NOTICES REGARDING THE LOWER BALL JOINTS ON MY 2004 JEEP LIBERTY SAYING THEY CAN CORRODE OR SEPARATE AND RESULT IN LOSS OF STEERING. I'VE BEEN CALLING THE DEALER I USE (MANCARI'S OF ORLAND HILLS) SINCE NOVEMBER 2006 TO GET THIS FIXED AND I KEEP GETTING TOLD THE PARTS ARE BACKORDERED, OR THEY ARE ONLY GETTING A COUPLE IN AT A TIME AND I AM ON A WAITING LIST! THIS HAS BEEN GOING ON FOR 3 MONTHS!! IF THIS CAN CAUSE A CRASH WHY ARE THE PARTS NOT BEING MADE AVAILABLE? *NM

Occurrences: 1 Injuries: 0
Fail Date: 10/01/2006 Deaths: 0
Date added to datbase: 2/19/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10183018

Component: SUSPENSION:FRONT

Details: SAFETY RECALL NOTICE ON 2004 JEEP LIBERTY FOR LOWER BALL JOINT REPLACEMENT. I CONTACTED A JEEP DEALERSHIP ON 1-8-2007 AND WAS TOLD I WOULD BE PUT ON A LIST FOR REPLACEMENT. TODAY 2-20-2007 I'M BEING TOLD THE SAME THING, WE HAVE YOU ON THE LIST. THIS CONCERNS ME BECAUSE WE ARE OLDER PEOPLE AND BALL JOINT FAILURE COULD BE FATAL TO US. I FEEL THAT SIX WEEKS IS ENOUGH TIME FOR THEM TO FIX THIS PROBLEM. THANKS FOR YOUR ATTENTION. *NM

Occurrences: 1 Injuries: 0
Fail Date: 01/06/2007 Deaths: 0
Date added to datbase: 2/20/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10183142

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: RECEIVED A RECALL FOR JEEP LIBERTY FOR LOWER BALL JOINT, ON THE RECALL IT STATES "THIS CAN CAUSE THE BALL JOINT TO CORRODE AND SEPARATE. BALL JOINT SEPARATION CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING." I CALLED THE DEALER AND THE PARTS ARE ON 3-6 MONTH BACK ORDER. I WOULD THINK SOMETHING THIS DANGEROUS WOULD NOT BE DELAYED THIS LONG. *JB

Occurrences: 1 Injuries: 0
Fail Date: 02/21/2007 Deaths: 0
Date added to datbase: 2/21/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10183404

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: I HAVE A 2004 JEEP LIBERTY THAT HAS A SAFETY RECALL F23-LOWER BALL JOINTS. I CALLED A DEALER FOR A APPOINTMENT ON 12-13-2006,WAS TOLD THERE IS A WAITING LIST, I CALLED AGAIN ON 1-12-2007 TO FIND OUT WHY I WAS NOT BEING CALLED TO FIX MY RECALLED CAR. I WAS TOLD THEY DO TWO CARS A WEEK AND IT WILL BE A LONG WAIT,IT IS NOW 2-25-2007,WHAT'S THE PROBLEM, IS THIS NOT A SAFETY CONCERN? *JB

Occurrences: 1 Injuries: 0
Fail Date: 12/13/2006 Deaths: 0
Date added to datbase: 2/24/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10183685

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: SAFETY RECALL NOTICE F23- LOWER BALL JOINTS RECEIVED ON 12/27/2006. CONTACTED DAIMLER CHRYSLER TO SCHEDULE REPAIRS. AT THIS TIME WE ARE ON A WAITING LIST AND CURRENTLY #34 ON THE LIST TO HAVE REPAIRS MADE. OUR VEHICLE HAS BEEN PARKED SINCE 12/27/06 AND ITS NOW 2/27/07. WE ARE A STATE AGENCY AND DEPEND ON THE USE OF OUR FLEET VEHICLES FOR DAILY USE. I HAVE 250 STAFF ASKING ABOUT THIS VEHICLE DAILY. I WOULD LIKE SOME RESOLVE IN GETTING IT FIXED. THANK YOU. *NM

Occurrences: 1 Injuries: 0
Fail Date: 12/27/2006 Deaths: 0
Date added to datbase: 2/27/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10183763

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: JEEP LIBERTY CUSTOMER HAS CONCERNS ABOUT RECALL F-23 LOWER BALL JOINTS CUSTOMER WANTS REIMBURSEMENT FOR RENT A CAR DUE TO SHOP WAITING LIST TO FIXING CAR**CC *JB

Occurrences: 1 Injuries: 0
Fail Date: 01/01/1901 Deaths: 0
Date added to datbase: 2/28/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10183764

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: 2004 JEEP LIBERTY CUSTOMER HAS CONCERNS ABOUT RECALL F23 LOWER BALL JOINTS BECAUSE THE SHOP DIDN'T HAVE THE PARTS**CC *JB

Occurrences: 1 Injuries: 0
Fail Date: 02/01/2007 Deaths: 0
Date added to datbase: 2/28/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10183891

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: DAIMLER CHRYSLER WILL NOT REIMBURSE ME FOR A FRONT END ALIGNMENT PERFORMED AT THE TIME OF A SAFETY RECALL FOR BALL JOINTS. A SAFETY RECALL FOR DEFECTIVE BALL JOINTS WAS MANDATED BY THE NHTSA ON JEEP LIBERTY'S. BALL JOINT FAILURE CAN RESULT IN LOSS OF STEERING CONTROL AND CRASH. TO DETERMINE PROPER INSTALLATION ON NEW PARTS AND CORRECT POSITION A FRONT END ALIGNMENT IS NECESSARY. FURTHER INFORMATION IS AVAILABLE. *JB

Occurrences: 1 Injuries: 0
Fail Date: 02/06/2007 Deaths: 0
Date added to datbase: 3/1/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10183901

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: TL*- THE CONTACT STATED THAT THE 2004 JEEP LIBERTY WITH 25000 CURRENT MILEAG) DID NOT HAVE THE BALL JOINT PROBLEM. THE COMPLAINTWAS THAT HE HAD NOT GOTTEN ANY FEED BACK IN THREE WEEKS PERTAINING TO HOW LONG IT WOULD TAKE TO HONOR THE RECALL. *AK

Occurrences: 1 Injuries: 0
Fail Date: 02/03/2007 Deaths: 0
Date added to datbase: 3/1/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10184544

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: I WAS SENT A RECALL FOR MY VEHICLE IN DECEMBER. MY DEALER HAS STILL NOT OBTAINED THE PARTS FROM CHRYSLER TO FIX THE RECALL. *JB

Occurrences: 1 Injuries: 0
Fail Date: 03/08/2007 Deaths: 0
Date added to datbase: 3/8/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10184560

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: DAIMLER CHRYSLER SAFETY RECALL F23- LOWER BALL JOINTS. *JB

Occurrences: 1 Injuries: 0
Fail Date: 01/04/2007 Deaths: 0
Date added to datbase: 3/8/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10184574

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: TL*- THE CONTACT HAS A 2004 JEEP LIBERTY THAT IS INVOLVED IN THE BALL JOINT RECALL. THE CONTACT HAD CALLED THE DEALERSHIP IN HER AREA AND, THEY STATED THAT IT CAN TAKE MONTHS IN ORDER FOR THEM TO SET UP A SERVICE REPAIR FOR THE RECALL, BUT COULD NOT GIVE AN ESTIMATE. NHTSA CAMPAIGN ID NUMBER : 06V288000 THE VEHICLE HAD EXPERIENCED NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 54,000.

Occurrences: 1 Injuries: 0
Fail Date: 12/01/2006 Deaths: 0
Date added to datbase: 3/8/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10184793

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: 2004 JEEP LIBERTY WITH A RECALL ON BALL JOINTS CUSTOMER IS ASKING DID NHTSA SAY THAT EACH DEALER ONLY GETS 3 SETS PER WEEK**CC THE CONSUMER HAS BEEN WAITING FOR PARTS SINCE DECEMBER 2006. *JB

Occurrences: 1 Injuries: 0
Fail Date: 01/01/1901 Deaths: 0
Date added to datbase: 3/7/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10184803

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: JEEP LIBERTY CUSTOMER HAS CONCERNS ABOUT SAFETY RECALL F23 CUSTOMER HAS NOT BEEN ABLE TO SPEAK WITH SOMEONE AT JEEP**CC *JB

Occurrences: 1 Injuries: 0
Fail Date: 01/01/1901 Deaths: 0
Date added to datbase: 3/13/2007

[FILE] your own complaint on this model car.

CONSUMER COMPLAINT: ODI Case Number: 10184816

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Details: TL* THE CONTACT OWNS A 2004 JEEP LIBERTY AND RECEIVED RECALL NOTICE #06V288000. CHRYSLER STATED THAT SHE WAS NUMBER 80 ON THE WAITING LIST. THE MILEAGE IS UNKNOWN. THERE ARE NO FAILURES AT THIS TIME.

Occurrences: 1 Injuries: 0
Fail Date: 03/12/2007 Deaths: 0
Date added to datbase: 3/12/2007

[FILE] your own complaint on this model car.

 

[FrenchCamp49er]

I have on '06 saw the recall, called the dealer they told me ok, came in a week later and had it completed.

 

[hyde]

This is why DCx can never become the number 1 car maker in the states, or elsewhere for that matter.

1 year, come on. Same for me, I had it done last year and just got my letter a few months ago.

They are dragging the Jeep name and others, for that matter, through the mud of BAD BAD BAD customer service, or just Service--- or lack of for that matter.

I hate Jeep Dealers. I love my Jeep.

 

[JC]

I guess I got lucky. I read about the recall here, so I called the dealer and asked them about it. They told me to bring it right over, and within a few hours it was fixed. I actually received the notification about a week after it was repaired.

 

[hyde]

I guess I got lucky. I read about the recall here, so I called the dealer and asked them about it. They told me to bring it right over, and within a few hours it was fixed. I actually received the notification about a week after it was repaired.

lucky.

Plus, the dealers in big cities are always messier and snottier than other places, because they don't need you, you need them.

 

[JC]

That's funny, because you'd think with the sheer number of dealers in the NYC area, you'd get better service due to competition. I guess it doesn't work that way.

 

[2003KJ]

Atleast you got a notice. I had mine done in October, and STILL have not got a notice in the mail yet.

As far as getting an appointment goes, mine went fairly smooth. I called them, mentioned it, and set up an appointment to have the work done 3 weeks later, as that was the earliest they could get me in. It was a matter of they threw it out of alignment and didn't want to put it back that made me ill, and turned into a huge fight. Made a nice little post about it for those who'd like to ready my story.


Read My Story

 

[hyde]

That's funny, because you'd think with the sheer number of dealers in the NYC area, you'd get better service due to competition. I guess it doesn't work that way.

Nope, we have a lot of jeeps here, some dealers don't even have appts for 2 months for those that is not bought there =;

 

[Corwyyn]

Atleast you got a notice. I had mine done in October, and STILL have not got a notice in the mail yet.

Don't worry Tim, it'll show up in the next month or so. I just got the notice for mine a couple of weeks ago, which was fine by me since I already had them done back in September \/ I was getting ready to go on a run with some other KJ owners and went to check mine, noticed the drivers sidee had a bit of play in it so I called a dealer the following Monday and got scheduled for the next day - told them I was concerned with the amount of play I was seeing and they got me right in.

 

[grogiefrog]

Last time I was in my dealership... two months ago?... I was told I would be added to the list... #15? I haven't had a call from them, so I doubt they added me to their list?!

I need to call... =;

 

[tjkj2002]

This *****,I've got a '02 and still haven't got my notice,no matter though cause I got the MOOG's.

 

[the_titan]

Last time I was in my dealership... two months ago?... I was told I would be added to the list... #15? I haven't had a call from them, so I doubt they added me to their list?!

I need to call... =;

Dealers in Indy suck man, haven't you figured that out? Everytime my Jeep gets sick or needs something, I am hosed. Best I have found so far has been Westgate Jeep near Plainfield in Western Indy, but they are not exactly all that good, either. Just avoid any dealer on the south side at all costs, they are the worst, especially O'Brien