wow, big job! thankfully, I wont have to do it at this point, anyway. he must have left a light(s) on somewhere, maybe didn't get the door shut, ??? it turns out that he completely drained the battery. he had tried jump starting it which didn't work. but after talking with him, and asking lots of questions, I had him hook the cables up again to his girlfriends car and let her car charge the battery for a full 10 minutes. and with her car still running, he tried it again, and thankfully it started. the next thing is if the battery was damaged being drawn down completely dead. i guess we will find out this morning. Thank both of you guys for such detailed instructions and tool list. I am actually going to print them and save them. honestly, I hope to never need them. I'm really getting to old, and my body is damaged too much to do big jobs like this anymore. but on a small fixed income, I don't have much of a choice. if i ever do have to do this job, hopefully it is at home, where I have all of my tools, and at a warmer time of the year. instead of in a parking lot at 26 degrees outside! I know that without your instructions, i would have not taken all of the tools i would have needed. and would have struggled to figure out how to exactly remove it. SERIOUSLY, THANKS!!!