Well that’s not very reassuring. Sure didn’t seem like an issue when I called.No after years of ripping people off, parts not fitting, bad customer service
I've only heard of a very few people that were pleased with them over the past twenty years or so
If they were the only place to deal with for suspensions, I'd drive a Toyota or completely stock KJ
ALLJs far one example are great people, work on Jeeps daily, own the LOSTJEEPs website etc
For example guy we were doing a lift for wanted to replace the UCAs
JBAs are the best by far and told him to get them
But to save some coin he went with RRO, got them and when it came time to install, they would not fit back in the pockets where they mount. Welded wrong, called and was told to put them in a vice and just bend them ! LOL
I called Marlin at JBA and he overnighted a set to my place. When the guy tried to return them to RRO he was told he was an idiot and did not know how to install them. At that time I had installed over 30 sets of JBAs with no issues and of course knew how to install UCAs . There are other stories, like my buddy has been waiting since 2005 for a refund on a bracket he ordered and would not fit as it should . Part was returned but no refund
but when I asked about lead times, I was told there was no way to tell. Which I thought was a little odd, but who knows these days.