dude1116
Full Access Member
Yeah, I was pretty surprised also. One side actually was knocking, so they likely considered that as a defective part.
I made my complaint and they sent me the FedEx prepaid paperwork. I did not think they would refund the shipping, and they did wait 3 days after receiving the return to check it out before offering the refund.
As a result I ordered some other parts, so I guess it is win/win for them in this case.
Yeah that's probably it. I believe they give you the refund reason on the form they make you fill out for returned parts.