They're the ones who are supposed to fix mine tomorrow,,, :blah:
The PO (my best friend and her husband) had the windshield replaced at the Safelite here in town because it was cracked badly by a stone on the way here from MI.
It cracked immediately - without being touched, even - so Safelite had to replace it in less than a week.
When I touched it to install an EZ-Pass a year later (and I do mean touch - I didn't push at all) it cracked all around the EZ-Pass. The crack is spreading. I'll replace it sooner or later, but a local glass co. will do the work, not Safelite.